Privacy Policy

This Privacy Policy describes how Ascend Learning Solutions collects, uses, and protects your personal information when you use our site or services. By accessing or using our online platform, you agree to the terms outlined in this policy.

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant United States privacy laws.

Ascend Learning Solutions is the data controller responsible for processing your personal data.

Information We Collect

We collect various types of information in connection with your use of our site and services.

• Personal Information: This may include information you provide directly when you register for an account, enroll in a course, make a purchase, contact us, or participate in workshops. This can include your name, email address, postal address, phone number, payment information (processed securely via third-party payment processors), and any other information you choose to provide.
• Usage Data: We automatically collect information about how you access and use our service. This may include your IP address, browser type, device information, operating system, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Course Progress Data: Information about your progress through courses, assessments completed, scores, and completion status.
• Communication Data: Records of your communications with us, including customer support inquiries.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services, including delivering online courses, workshops, and training programs.
• To process transactions and manage your account and billing.
• To communicate with you, respond to inquiries, and provide customer support.
• To personalize your experience on our site, including recommending relevant content.
• To improve and develop our services, content, and offerings.
• To monitor and analyze usage and trends to understand how users interact with our platform.
• To detect, prevent, and address technical issues, fraud, and security concerns.
• To comply with legal obligations.

Legal Basis for Processing (under GDPR)

We process your personal data based on the following legal grounds:

• Performance of a contract: When processing is necessary to fulfill our obligations under a contract with you, such as providing access to courses you've enrolled in.
• Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving services, detecting fraud, analyzing usage).
• Consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter). You have the right to withdraw your consent at any time.
• Legal obligation: When processing is necessary to comply with a legal obligation (e.g., tax or accounting requirements).

Sharing and Disclosure of Information

We may share your information in limited circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, hosting, data analysis, email delivery, and customer service. These third parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Right to erasure (Right to be forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data under certain conditions, particularly when processing is based on legitimate interests or for direct marketing.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
• Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to lodge a complaint: If you are in the European Economic Area (EEA) or UK, you have the right to lodge a complaint with a competent supervisory authority if you believe our processing of your personal data infringes data protection laws.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies to improve your experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by mail at: